If you answer the question crazy or type random to get points will be reported and your account will be deleted.
The textbook is in the file, get the quote there.

Two paragraphs (full sentences) with at least one quote from the textbook (with page #'s) to support your reasoning

Compare two different companies' products or services within the same industry.

Describe the one with great service experiences and the other with poor service experiences that you have encountered. What were the variables/differentiators that, in your mind, separate the two companies?