after sylvia approved the design, kyle and his team put the finishing touches on their work, preparing to present it to the client in the next few days. reflecting on the project and his first experience as a team leader, kyle realizes that his communication skills were an important part of his success. he thinks about all of the elements that can impact the effectiveness of communication and how he could be even more aware of them in the future. which of the following statements about the components of communication is true? a.) written communication is best for handling sensitive topics. b.) verbal communication holds more weight than nonverbal communication when meeting face-to-face. c.) environmental factors can affect the context of communication. d.) words and body language cannot contradict each other.