in most cases, involuntary turnover should not occur based on one employee offense. an effective discipline program should have a system in place that includes documentation and progressive measures of discipline (called the progressive discipline system) to teach employees what is expected. additionally, many organizations use alternative dispute resolution (adr), employee assistance programs (eap), and possibly outplacement counseling as part of this process. this activity is important because establishing a formal discipline process, called progressive discipline, allows the organization to have a systematic way to handle employee problem behaviors fairly. the primary purpose is to teach employees what is expected of them and create the opportunity in which the employee tries to do what is expected. progressive discipline identifies and communicates unacceptable behaviors and responds to repeated offenses with a series of graduated steps such as spoken and written warnings, temporary suspensions, and termination. the consequences become more serious if the employee repeats the offense. examples that could be addressed include tardiness, absenteeism, performance issues, and cyberslacking. other organizations use impartial outsiders to solve problems using alternative dispute resolution. adr has four stages: open-door policy, peer review, mediation, and arbitration. discipline issues that do not deal with interpersonal or performance elements may be resolved through an employee assistance program (eap). these programs provide professional treatment for various problems, such as drug and alcohol abuse. lastly, if after a series of offenses, the employee is terminated, they may be provided with outplacement services that will help them build skills to manage the transition to find new employment. the goal of this activity is to match the appropriate type of discipline and associated phase of the process the employee is experiencing based on the situation.