parker was granted a job interview for an it audit position at a bank. she wanted to get a haircut for the interview, but because she is new in town and does not know the salons in the area, she made a decision based on her reading of online reviews. she walked into style it up and told the stylist she wanted a layered cut. the stylist ended up giving parker a blunt cut with no layers and charged her $125. parker was not pleased. which of the following exemplifies the salon acting quickly and taking ownership of the service failure?