There are four resources in a medical billing process. The unit load (Tp) of each resource unit to process one flow unit (a medical bill) is given below: Mailroom Clerk 18 min. Data- entry clerk 4 min. Claim processor 9 min. Claim supervisor 9 min. These numbers already include capacity waste factors. There are 3 resource units in the mailroom clerk resource pool, 5 resource units in the data-entry clerk resource pool, 3 resource units in the claim processor resource pool, and 4 resource units in the claim supervisor resource pool. Process utilization is 0.8. (Hint: you do not need utilization in computing capacities.)
1. Compute the hourly effective capacity of the mailroom clerk resource pool.
The potential answers are:
A: 17.14 units.
B: 10 units.
C: 15 units.
D: 15.79 units.
E: 40 units.
2. Compute the hourly effective capacity of the data entry clerk resource pool.
The potential answers are:
A: 36 units.
B: 10.59 units.
C: 50 units.
D: 27.27 units.
E: 75 units.
3. Compute the hourly effective capacity of the claim processor resource pool.
The potential answers are:
A: 20 units.
B: 6.67 units.
C: 14.12 units.
D: 24 units.
E: 30 units.
4. Compute the hourly effective capacity of the claim supervisor resource pool.
The potential answers are:
A: 17.14 units.
B: 7.5 units.
C: 26.67 units.
D: 13.33 units.
E: 120 units.
5. Compute the hourly process capacity.
The potential answers are:
A: 5 units.
B: 3.53 units.
C: 6.67 units.
D: 10.59 units.
E: 10 units.
6. Where is the bottleneck?
The potential answers are:
A: Data-entry Clerk.
B: Mailroom Clerk.
C: Claim Supervisor.
D: All
E: Data-entry Clerk.
7. Compute the cycle time.
The potential answers are:
A: 12 mins.
B: 17 mins.
C: 9 mins.
D: 6 mins.
E: 3.8 mins.
8. Given the utilization of this process, compute the throughput per hour. Hint: you did not need utilization in the pervious questions.
The potential answers are:
A: 8 units.
B: 2.12 units.
C: 6.35 units.
D: 14.21 units.
E: 5.63 units.
9. Compute the Takt Time.
The potential answers are:
A: 15 mins.
B: 28.33 mins.
C: 9.44 mins.
D: 4.22 mins.
E: 7.5 mins.
10. Compute the utilization of the least-utilized resource pool.
The potential answers are:
A: 0.107.
B: 0.159.
C: 0.08.
D: 0.424.
E: 0.118.