Congratulations! You have been hired by a new fast-food company "Basta! Pasta" offering fresh pasta to-go in 10 cities. As an operations manager, you will have to create a robust customer service process by analyzing the operations and process flows, optimizing them, improving inventory and supply chain management that is expected to result in an increase in the company's performance. At the end of your trial period, you will have to present the result of your work in front of the Board members.
Description:
Thanks to the excellent work of the marketing department, "Basta! Pasta"
restaurants have become very popular. You've watched the restaurants work and
you have noticed that they all follow the same pattern. Between 12:00 and 14:00
the queues in restaurants are huge and customers have to wait a very long time
to buy a portion of pasta. As a result, many potential customers do not wait to be
served and leave, choosing competitors with smaller queues. According to your
observations, between 12:00 and 14:00 240 customers arrive (2 customers per minute), while each restaurant is able to process 180 customers (1.5 customers per minute). Between 15:00 and 17:00 "Basta! Pasta's" restaurants are almost empty. You are very concerned about this situation as restaurants are losing customers due to long waiting times.
1) Compute the length of the queue, time to serve a customer that arrives at 14:00, and average waiting time.
2) Propose at least four ways of managing queues in "Basta! Pasta'