Jane, an employee at your company, has just opened an online chat with you. Jane states that although she has access to the internet, she cannot access either her email or her calendar. Jane just started her job in marketing today, and she is very flustered and does not know what to do.

Jane’s manager just gave her a project to research competitive ads to help inform a new campaign. She had taken a lot of notes in a Word document, and now she cannot find that document either. She was supposed to have the project sent over to her manager by the end of the day.

Jane is very nervous that she is going to get into trouble with her manager on her first day of work. She is sharing all of this with you in the online chat box.

What do you do?