The Davis Medical Center (DMC) is a primary care medical clinic in a small town. It provides all the aspects of a medical clinic including checkups and minor medical procedures. Because it is some distance from a hospital and most medical specialty offices it incorporates some basic diagnostic capabilities such as X-Ray, MRI, basic blood work, etc. As with most current medical facilities in the US, it suffers from a wide variety of inefficiencies such as scheduling issues, delays, long patient waits and movements within the facility, cumbersome, time consuming, and error prone medical record and other data handling processes, high levels of medical errors, etc. To address these issues, DMC has implemented a Lean Six Sigma program and you have been hired as a Black Belt to work in the program.
DMC is currently in the preliminary planning stages of expanding to offer its clients more comprehensive wellness services including diet and nutrition counseling, fitness evaluation, activity and exercise planning including related physical therapy, etc. Goals are to include:
Assist clients to develop a sustainable wellness lifestyle
Develop diet, exercise stress management, and other lifestyle programs which are more comprehensive of the individual patient especially injuries and medical condition
Business model based on high volume of clients