This discussion forum is on the design of service processes and is related to Amazon one, a contactless payment system that is a step further than using an app on a smartphone. Amazon is piloting this technology at two of its Amazon Go stores with plans to introduce it at other Amazon Go stores and make it available to other retailers. With the introduction of Amazon One, you no longer need your wallet or smartphone for a payment transaction. Simply hold your hand over a scanner, and you are identified through biometrics linked to your credit or debit card to pay for your purchases.
Search for and read other articles on other types of contactless payment systems and then discuss the questions below.
1. What advantage does Amazon One offer for the customer?
2. What operational advantages does Amazon One offer?
3. What are the drawbacks to Amazon One?