Lacey is a customer service rep (CSR) who has been employed by Greeley Insurance for 5 years. She worked in Greeley's call center for just a year when she was moved to a busy insurance office staffed primarily with claims reps and producers. As she continues to provide exemplary service to Greeley and its customers, which one of the following best describes how she supports her fellow insurance professionals in her role as a CSR?
1) By handling customer inquiries and resolving issues
2) By selling insurance policies to new customers
3) By managing the claims process for policyholders
4) By conducting market research to identify potential customers