Lacey is a customer service representative (CSR) who has been employed by Greeley Insurance for five years. She worked in Greeley's call center for just a year when she was moved to a busy insurance office staffed primarily with claims representatives and producers. As she continues her exemplary service to Greeley and its customers, which one of the following best describes how she supports her fellow insurance professionals in her role as a CSR?

A. Lacey is not permitted to show empathy or take information related to a new loss that just occurred.
B. Lacey performs all the roles of a claims professional and a producer but with a different title.
C. Lacey has been trained to replicate many of the activities performed by producers.
D. Lacey is not permitted to give advice on how a customer may meet specific coverage needs.