Which of the following stages of the training process fits the following scenario:
There is an employee nearing retirement who is very reluctant to receiving training on a new computer system - she feels like she just cannot learn it, doesn't think it's worth her time or benefit since she will be gone in a few years anyway, and feels you are using this against her to make look bad to fire her so she can't get her pension. You need to address these motivational issues before training takes place.
a. ensuring employee readiness
b. selecting training methods
c. training evaluation
d. do-it-because-I-said-so method