The HR director and the CEO of a mid-sized company each receive an identical letter in the mail. The letter is from an anonymous disgruntled employee, and it accuses a company executive of several negative actions, including bullying, misrepresenting funds, and openly criticizing other executives during conversations with lower-level employees. The letter states that the employee has chosen to remain anonymous because the employee mistrusts the HR department and fears retaliation.
1. Which step should the HR director take first to address the accusations in this letter?
2. Which action should the HR director take to most effectively address the employee's reason for reporting the issue anonymously?
3. Which action should the HR director take to best ensure that executives understand and comply with the company's expectations of leaders?