For any distribution, the sum of the probabilities of all possible outcomes must be 1. In this case, we have to have
[tex]P(X=0)+P(X=1)+P(X=2)+P(X=3)+P(X=4)=1[/tex]
We're told that [tex]p=P(X=1)=P(X=2)[/tex], and we're given other probabilities, so we have
[tex]0.25+2p+0.10+0.05=1\implies2p=0.6\implies p=0.3[/tex]
The expected number of calls would be
[tex]E[X]=\displaystyle\sum_xx\,P(X=x)[/tex]
[tex]E[X]=0\,P(X=0)+1\,P(X=1)+\cdots+4\,P(X=4)[/tex]
[tex]E[X]=1.4[/tex]