Jamal attended the campus president’s speech about tuition increases, while Mary listened to a podcast of the speech in her car. Later, Mary said she thought the president’s words stated clearly that he opposed an increase in tuition. But Jamal said that the way the president avoided looking at students when he talked about tuition made it seem like the president actually supported an increase in tuition. The difference in the messages Mary and Jamal received mostlikely resulted from the fact that Jamal is better listener than Mary. Mary and Jamal both experienced feedback. Mary and Jamal received the message through different channels. Mary and Jamal are majoring in different subjects. Mary is better listener than Jamal.