Organizations attempt to reduce inconsistency in their services by a. investing in modern manufacturing equipment. b. reducing the customer contact points in the service delivery process. c. exercising better hiring practices. d. reducing incentives available to employees because of poor performance. e. providing standardization and training.

Respuesta :

Answer:

The correct answer is e. providing standardization and training.

Explanation:

The standardization of knowledge, materialized in the linking of training actions (study programs) to the skills required by a worker for the performance of a worker in a specific position or position, allows the company a greater organization in its training processes and development and greater alignment with the strategies and development objectives of the first level of the Company. It allows you to ensure that workers who occupy equal positions have a standard training plan defined, and as a final objective to obtain training plans with proposals for courses, workshops, conferences and other actions, appropriate to the real needs of the workers and not with proposals Empirical of the immediate bosses.