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When you respond favorably to a customer’s claim, you need to write an adjustment letter. An adjustment letter follows a direct pattern. What should you include in the opening of an adjustment letter? An explanation of why the customer is at fault, even though you will comply with the request. A promise you probably won’t be able to fulfill A positive explanation of compliance

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Answer:

The correct answer is letter "C": A positive explanation of compliance.

Explanation:

Adjustment letters are written as a response of a claim raised, explaining the final decision concluded after reviewing the case. It should always start with a positive statement showing understanding on the filer inconvenience and, immediately after that, the resolution of the case must be exposed and explained in detail.

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