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determines if a buyer is satisfied or dissatisfied with a purchase.
A. The amount of information gathered in the​ decision-making process
B. The number of alternatives considered in the purchase decision
C. How others feel about the purchase
D. Whether or not the buyer experiences cognitive dissonance
E. The relationship between the​ consumer's expectations and the​ product's perceived performance

Respuesta :

Answer:

E. The relationship between the​ consumer's expectations and the​ product's perceived performance

Explanation:

  • As it's in the post purchase decision that the buyer may feel satisfied or dissatisfied with the customer compared his or her expectation to that of the product performances.
  • This can in turn greatly impact the decision-making process for the future purchase. Hence on this basis, the customer may either give a positive or negative feedback.

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