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Total quality management emphasizes:

A) the responsibility of the quality control staff to identify and solve all quality-related problems.
B) a commitment to quality that goes beyond internal company issues to suppliers and customers.
C) a system where strong managers are the only decision-makers.
D) a process where mostly statisticians get involved.
E) ISO 14000 certification.

Respuesta :

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Answer:

(B). A commitment to quality that goes beyond internal company issues to suppliers and customers.

Explanation:

Total quality management is a process in which an organization continues to improve quality along every aspect of its value chain, with the aim of providing valuable products or services to customers.

It requires a commitment to quality from suppliers (who provide raw materials for production) and employees involved in production, distribution and customer service.

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