The question is incomplete. The complete question should be:
Which of the following is NOT one of the four overarching strategies to create and deliver value and to develop sustainable competitive advantages?
A. locational excellence
B. customer excellence
C. operational excellence
D. product excellence
E. planning excellence
Answer:
(E). planning excellence
Explanation:
For an organization to create and deliver value to its customers, and to develop sustainable competitive advantages, it must employ four strategies which are;
- Locational excellence: The organization should choose a good physical location or have a strong online presence that gives it advantages over its competitors.
- Customer excellence: The organization should focus on customer acquisition, satisfaction and retention, through great customer service.
- Product excellence: The organization should provide high quality products that meet the needs of its customers.
- Operational excellence: The organization should strive to develop efficiency in all its supply chain processes, from manufacturing, sales, delivery, to customer service processes.
