Answer:
C) separating the sales and services functions.
Explanation:
Total quality management refers to a method used by management to enhance quality and productivity in business. It puts a highlight on the processes that organizations use to manufacture their products, and it calls for organizations to characterize those processes and also persistently monitor and degree their execution, and utilize that execution information to drive improvements.
Therefore, Separating the sales and services functions is not involved in the processes of the Total quality management.
