Answer:
Tone
Explanation:
The tone of a written conversation is just as important as the tone of a verbal one. It affects the reader's attitude towards the content, as well as the writer. Underestimating the importance of tone in how a message is read and understood tends to reduce the control a writer has of projecting their intentions in their menage. This results in an overestimation of how clear and transparent their intentions are in the written massage.
