Respuesta :
Answer:
b. Share the customer research with employees, showing them why change is needed.
c. Tell employees that they have the power to change any work process, so long as their changes make the overall organizations more efficient.
d. Tell stories about the importance of efficiency and the things he has done to more efficient at work himself.
Explanation:
The Tony Hsieh has noticed that the customers of Zappos's are not willing to pay full retail price. In order to make company's culture more efficient the Tony should introduce a culture of telling stories about the efficiency at work and its benefits. The customer research should be shared with employees to analyze them that efficiency is needed. Make overall efforts in the organization to improve efficiency of work process.
The correct options relating to take the decision of the company are:
(b). Share the customer research with employees, demoing them why change is necessitated.
(c). Tell employees that they have the power to change any work process, so long as their changes make the overall organization's more efficient.
(d). Tell stories about the importance of efficiency and the things he has done to more efficient at work himself.
Who are customers?
A customer is the receiver of a commodity, service, product or an idea—acquired from a merchandiser, vendor, or supplier via a financial dealings or interchange of money or any other valuable mentation.
In the above case, The Tony Hsieh has observed that the customers of Zappos's are not happy to give full retail price.
In request to make company's culture so much prompt, the Tony should inform a culture of saying stories about the ratio at work and its welfares.
The customer investigation should be overlapped with employees to examine them that efficiency is involved.
Make whole activities in the organization to better efficiency of work procedure.
Therefore, options b, c, and d are correct.
Learn more about the customers, refer to:
https://brainly.com/question/26743878
