Answer
I would improve customer service at Wal-Mart in the following ways:
Seek regular feedback from customers: I would arrange for a feedback card for all customers to complete while at the checkout counter. They could mention their complaints as well as improvement suggestions in the feedback cards and drop them in a drop-box explicitly placed at the exit.
Keep in touch with customers: I would go through the feedback cards once a week. I would then devise an action plan with a team of managers to resolve the issues identified and assess the scope for implementing suggestions. I would then arrange to send a “thank you” card to these customers for providing their feedback along with an update on the actions we took to address their complaints and implement suggestions.
Express more care for employees: I would ensure that training sessions are arranged for employees periodically to educate them about customer issues and better equip them to handle customers and prioritize tasks. I would arrange for regular discussion sessions for employees with managers to understand their problems and resolve them. I would also introduce some fun activities to motivate employees and revive their enthusiasm. These activities would include celebrating employee birthdays and festivals.
Explanation:
its from plato
The ways to improve customer service at Wal-Mart,
Seek regular feedback from customers: I would set up a feedback card for all customers to satisfy while at the checkout counter. They could say their objections as well as modification requests in the feedback cards and slip them in a drop-box explicitly set at the entrance.
Keep in touch with customers: I would reach through the feedback cards once a week. I would then create an action plan with a group of managers to determine the problems recognized and set the size for executing requests. I would then set to transmit a “thank you” card to these clients for supplying their feedback along with an update on the measures we brought to handle their objections and execute suggestions.
Express more care for employees: I would provide that exercise sessions exist arranged for employees periodically to educate them about customer issues and adequately prepare them to endure clients and prioritize duties. I would set up regular conference sessions for workers with managers to learn about their issues and resolve them. I would also give some fun activities to enable workers and restore their confidence. These activities would have to celebrate worker's birthdays and festivals.
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