Felipe works for an insurance agency with about 50 employees. The HR director recently sent an email requesting information on who plans to attend the company picnic in two weeks. The next morning when Felipe signs into his computer, he finds dozens of emails filling his inbox with responses to the HR director’s inquiry, and none of them are emails Felipe needed to see. What most likely caused this problem?

This is a problem that can occur in companies due to misuse of e-mail functionalities. What happened in this case was that the employees who responded to the HR director's request email, used the reply button to all contacts forwarded in the director's original email, which ends up creating an email chain unnecessary and can hinder and delay the work of other employees, who need to see emails related to their role.

Therefore, the essential thing is that each employee makes use of the e-mail tool effectively, responding only to the recipient of the e-mail and avoiding sending unnecessary and private messages to contacts not interested in the professional subject addressed in the e-mail.