The two-step communication technique in which the listener first seeks to understand the speaker’s intention, and then to repeat it back to the speaker, is known as
The two-step communication technique in which the listener first seeks to understand the speaker’s intention, and then to repeat it back to the speaker, is known as reflective listening
Explanation:
Reflective listening means concentrating fully on the true message that is being spoken. It means listening and understanding the words and body language of the person who is speaking to you, trying to show that the person has been listened to and understood in their feelings before the circumstances that they have been telling us. Psychotherapists and people from other professions who working with people often use reflective listening techniques to help people express their feelings and problems.
