20 POINTS! The answer is x=4 and x= -5, how should I word it, saying how he is wrong?

Answer:
The student took the numbers for the factors 5, -4 for the zeros instead of solving the equation
The zeros are -5, 4
Step-by-step explanation:
x^2 +x - 20=0
What 2 number multiply to -20 and add to 1
5*-4 = -20
5+-4 = 1
(x+5)(x-4) =0
Using the zero product property
x+5 = 0 x-4 =0
x=-5 x=4
Answer:
Solution given:
equation is:
x²+x-20=0
doing middle term factorisation
note:we need to get 1 while subtracting factor of the product of constant and coefficient of x².
20*1=20=2*5*2*1
we get 1 while subtracting 5-2*2=5-4
now substitute value 5-4 at coefficient of x
we get
x²+(5-4)x-20=0
now
distribute
x²+5x-4x-20=0
taking common from each two term
x(x+5)-4(x+5)=0
again taking common (x+5) and keeping remaining at another bracket
(x+5)(x-4)=0
either
x+5=0
x=-5
or
x-4=0
x=4
Error is:
x= 4 not -4
x=-5 not 5.