"Girls Just Wanna Have Funds" is a Washington, DC, support group that consists mostly of young women who offer tips on budgeting and debt relief. Since you cannot evaluate the quality of the financial advice until after you have received it, this is an example of the _____ characteristic of service. Group of answer choices reliability search quality heterogeneous satisfaction experience quality temporal quality

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25-10-2021
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"Girls Just Wanna Have Funds" is a Washington, DC, support group that consists mostly of young women who offer tips on budgeting and debt relief. Since you cannot evaluate the quality of the financial advice until after you have received it, this is an example of the _____ characteristic of service. Group of answer choices reliability search quality heterogeneous satisfaction experience quality temporal quality

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michell96 michell96 · Answer 1 · 2021-11-04T15:44:06+01:00

The service provided by "Girls just want to have funds" shows the experience quality characteristic of services.

Service includes all intangible products. This means, in service, there are no physical goods involved but customers obtain a benefit. Examples of services include:

Education
Maintenance
Recreation
Transportation

Moreover, services have special characteristics such as :

Experience quality
Temporal quality
Reliability

In the case of experience quality, this quality refers to the value the service has for the customer. In this case, the value would be the way the advice provided by this organization can help women improve their finances.

Moreover, this experience of quality is usually not immediate but the satisfaction or value for the customer can increase or decrease over time. This occurs with the service from "Girls just want to have funds" because the satisfaction is women depends on whether the advice they apply improves their finances.

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