The next step to undertake in the troubleshooting process is:
This refers to the various ways through which a person assesses a problem and eliminates them.
In the troubleshooting process, we can see that there are various processes which includes: Information gathering, analysis, implementation, etc.
However, as the problem is caused by complex issues, it is best to document the incident so that it can be more carefully analysed.
Read more about troubleshooting here:
https://brainly.com/question/25953942