henrietta, a medical intern, is narrating a conflict she had with suki, a coworker. which three sentences show henrietta used the i-statement technique to resolve the conflict?suki works in the same department as i do. i work extra hours most days because suki needs help performing procedures and i spend time helping her rather than finishing my own work. suki and i are both interns, and i know how tough the jobs is, which is why i want to help her. however, this week i made an error in my work because i was trying to hurry and finish the work, which i would have completed on time had i not spent hours helping suki.i decided to confront suki yesterday. i said to her, "suki, i feel irritated and angry when you keep asking me for help to complete your tasks. if it were once or twice, i would have understood. however, you’ve been asking me to help you finish your tasks every day now, and i had to say something. because i spend my hours helping you, i’m not able to focus on my work, and i’ve made an error in my work, which will affect my performance review."confronting suki made me feel better. i used a positive approach, and i made sure i was objective, calm, and clear in my communication.

Respuesta :

The three sentences that show Henrietta used the i-statement technique to resolve the conflict she had with her co-worker Suki are:

  1. I spend time helping her instead of finishing my own work.
  2. I feel irritated and angry when you ask me to help you complete your tasks.
  3. I had to say something as I spend my hours helping you.

What is the i-statement technique?

It is a communication strategy that focuses on the feelings and actions of the sender of the message, rather than on the actions of the receiver, thus generating a greater capacity for understanding rather than defensive communication.

Therefore, it is essential to use approaches to conflict resolution that seek a balance between different points of view, where each individual has the chance to explain the situation, in order to reach a favorable solution for both.

Find out more about organizational conflict here:

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