BB Water

Mr. Vu was the director of BB Water. He started his business with capital borrowed from members of his family. Thereafter, however, Mr. Vu’s family had very limited involvement in the business. Mr. Vu emerged as the most individualistic of the family. He seemed to have sole control of his business. For example, after describing how he set up the bottling plant and negotiated with government officials to get the necessary papers, he said: “I also had to do almost everything myself. At the beginning I bought the land, designed the buildings, and supervised the construction.

I had to interview and train each person. Also, I had to discipline people.” He explained that he could not delegate discipline because workers would ‘react’ if they were admonished by “anyone but the boss, the owner of the company”.

Question: Discuss the difference in behavior, attitude, perception and business culture between Mr. Vu, his family, and employees.