Retrieves is the most similar case from the library of past cases to solve a problem, a case-based reasoning application first. Using memory to recall an experience that is the most relevant to the current challenge.
A help desk, which people call with problems to be solved, is a frequent example of a case-based reasoning system.
The diagnostic assistant could utilize case-based reasoning to assist users in diagnosing computer problems.
Thus, Retrieves is the right option.
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