The main impact that the 5 Total Quality Management have on Woolworths is that it helps quality assurance for customers.
What is the Total Quality Management?
This is a management system that is assert that all staff must be committed to maintaining high standards of work in every aspect of a company's operations.
The five concept of Total Quality Management includes:
- Produce quality work the first time
- Focus on the customer
- Have a strategic approach to improvement
- Improve continuously
- Encourage mutual respect and teamwork.
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