03.03 Safety Scenarios

Instructions: Read each of the following scenarios and describe how you would handle the situation. For each, indicate what the plan for action would be, what supplies you might need, and how you would train your staff and practice for the possible scenario.

Scenario 1
A guest calls to the front desk in a panic. Her elderly father has emphysema and he’s struggling to breath. He’s tried using his medication (an inhaler) but it’s not working. The family did not bring portable oxygen with them. What would you do?

PLEASE WRITE DOWN BELOW CORRECTLY:

Plan of Action: _______

Supplies Needed (if any): _

Staff Training Plan: ___

(IHT) 03.03 Safety and Sustainability.doc - 03.03 Safety Scenarios Instructions: Read each of the following scenarios and describe how you would handle

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03.03 Safety ScenariosInstructions:Read each of the following scenarios and describe how you would handle thesituation. For each, indicate what the plan for action would be, what supplies you might need,and how you would train your staff and practice for the possible scenario.Scenario 1A guest calls to the front desk in a panic. Her elderly father has emphysema and he’s strugglingto breath. He’s tried using his medication (an inhaler) but it’s not working. The family did notbring portable oxygen with them. What would you do?Plan of Action1.Immediately contact 9112.Let security team know3.Have the daughter calm down and not panic4.Have other employees make sure that other guest are away from the sceneSupplies Needed (if any)Paper bagStaff Training Plan1.Make sure that all employees have a basic first aid skills2.Make sure that employees get training to handle all kind of situations3.Have employees ask when guest check in if they have any health issues

TERMWinter '22

TAGSWhat Would You Do, The Plan

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