A moment of truth is exemplified by the cordial greeting given by a staff member at the hotel check-in desk. Hence option D is correct
Checking in is the procedure used to register visitors to a hotel. Usually, it happens at the front desk of the hotel. The receptionist verifies the information when the guests are assigned to a hotel room and handed a key or access card. They are brought to their room if they have bags.
At these moments, providing excellent customer service and having kind employee interactions can make an encounter enjoyable otherwise it could damage a customer's trust, which is difficult to mend.
Hence, option D a moment of truth is the correct answer.
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