De-Escalation Test
1. Stress and change is typically the main reason for most workplace violence? True or False

2. Stress can be caused by an individual’s experience that is often sudden or unwanted? True or False

3. Typically, aggressive people want something, the key to successfully de-escalating the situation is to try to figure out what it is they want. What should you do to understand the behavior?

a) Pay close attention to what is being said & what they are doing

b) Test to see if they understand the message you're trying to convey. Put in their own words & use words & convey respect

c) Try to identify the real issue, put loose ends together, & ask questions to seek more information

d) Inform the individual to calm down and relax

e) option a, b and c

4. For intimidating threats, workforce can use non-verbal and para-verbal techniques? True or False

5. Self-Awareness is important in de-escalation to identify your own feelings as it could impact your para-verbal techniques? True or False

6. Para-verbal techniques include:

What you say and how you say it, Tone of voice, Volume and speed of voice, Being respectful and Empathize ? True or False

7. Appropriate non-verbal de-escalation techniques include: Appearing calm and collective, Standing over the other person to be higher than eye level and Using hand gestures ? True or False

8. If an individual is mentally impaired, their threats are not considered workplace violence and should not be reported? True or False

9. If an individual is exhibiting violence, workforce members should move back, exit the immediate area and secure the safety of self and others? True or False