1. active listening
a strategy for showing other people you are interested in what they are saying and that you understand what they are saying and how they feel about it
2. barrier
a strategy for giving feedback when you give constructive feedback by placing a suggestion for improvement with positive feedback before and after the suggestion for improvement
3. body paragraphs
to state only the main points of something that that has been said or written
4. communication
a personal belief that one should work hard and do a good job
5. conclusion
anything that interferes with a message being sent or received
6. constructive feedback
the person who receives a message
7. introduction
a summarization of a piece of writing's main points
8. netiquette
the person who creates or composes a message and delivers it either orally or in writing
9. paraphrase
detailed information about a performance, including specific information about what was done well and how the performance could be improved
10. receiver
an interesting and compelling paragraph that gets a reader interested in what they will be reading
11. sandwich technique
an exchange of information
12. sender
words or phrases that help a reader move through and make sense of the sequence of information
13. summarize
paragraphs that present details to support the main idea of a piece of writing
14. transitions
guidelines for courteous electronic communication
15. work ethic
to restate information using other words