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Hi,

I lead the Customer Support Team for the magazines category. Customer questions for one vendor have increased since the start of the promotional campaign. The campaign ended two months ago, but we are still getting many questions.

Can you help us understand why? The vendor’s performance metrics are below.

Thank you,
Carlos Henderson

Respuesta :

ayfat23

Customer questions for one vendor have increased with the promotional campaign because it doesn't meet the customer satisfaction in terms of :

  • product satisfaction
  • Quality
  • Commitment to feedback

Why do companies get so much question after promotional campaign ?

Promotional campaign were to sensitize the potential customer about a particular product from a company so as to attract them to make a purchase.

However, this campaign should be able to tell more about the product up to some extent that they will get convinced about the product, failure of this will make the potential customer to inquire more out of doubt about the product and this will show in the Vendor performance metrics.

Learn more about promotional campaign at:

https://brainly.com/question/357428

#SPJ1

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