Focusing on a speaker’s appearance or delivery is among the four major causes of poor listening discussed in the textbook and is denoted as option A.
This is referred to the act of paying attention to a sound or action and ensuring the meaning is understood.
Both trying to remember everything instead of taking note of key points from the speaker's speech is a major cause of poor listening.
This also helps to prevent individuals from jumping into conclusion as a result of the way the speaker is perceived thereby depicting that listening was poor in this scenario.
The options include the following:
a. focusing on a speaker’s appearance or delivery.
b. taking key-word notes during a speech.
c. suspending judgment about a speaker’s ideas.
d. concentrating on a speaker’s evidence and reasoning.
e. listening empathically rather than critically.
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