A Service Level Agreement (or SLA) is the part of a contract which defines exactly what services a service provider will provide and the required level or standard for those services.
There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers.
Marketing will send four marketing emails each month, and sales will follow up with 50% of the recipients.
1.This SLA’s requirements focus on the wrong activities.
2.This SLA’s requirements aren’t specific enough.
3.This SLA is missing a requirement.
4.No change needed.
To know more about SLA, check the given links.
https://brainly.com/question/15269079
https://brainly.com/question/16015646
#SPJ4
