Expression of emotion that the person does not really feel is called Emotion work.
Emotional work is the effort involved in manipulating the emotions of oneself and others. Created by Arlie Hochschild, the idea of emotional labor fits into the broader umbrella term of 'emotion management, the work required to produce the 'appropriate' emotions for a situation.
A related term emotional work (also known as “emotion management”) refers to the display of particular emotions for personal purposes.
Emotional work is an integral part of work that requires face-to-face or voice-to-voice interaction with clients. This is relevant to the service sector, especially the support profession, but also to teachers, police officers, prison guards, collection agencies, etc.
Learn more about Emotion work here: https://brainly.com/question/26059612
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