When it comes to resolving labor-management disagreements, Arbitration is a tactic used by unions and mediation is a tactic used by management.
The unions send the arbitrator to the management who settles the dispute or mediated to it.
Mediation is the process by which the parties meet with a mutually selected impartial and neutral person to assist them in resolving their disagreements.
Even if the parties to the dispute do not resolve the dispute, mediation often "raises" the actual issue, improves communication between the parties, and thereby fosters improved working relationships.
Mediation is a flexible, confidential process for resolving disputes between two or more individuals, businesses, or other entities. It includes the appointment of a mediator, an independent and impartial third party, to help the parties discuss, negotiate and reach an amicable resolution of their issues.
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