Structures, procedures, and systems that actively create, advance, and transfer knowledge are known as knowledge management.
Although the form of your knowledge management system will vary, it should consider what your customers desire to deliver a pleasant customer experience. Numerous features, such as a frequently asked questions (FAQ) section, a user forum, instructional films, and others, could be included in your knowledge management system.
When enabled by information technology, knowledge management and organizational learning are also found to be more successful (Davenport et al., 1998; Hansen et al., 1999). However, depending on the prevalent knowledge management method being used, different types and levels of information technology are required.
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