The missing options that fill the gaps are, analytical CRM and operational CRM.
A CRM software (customer relationship management software) is one useful tool used by companies to understand their customer needs and to build better relationships with them.
An analytical CRM application for example can help companies keep track of their sales, profits and losses. These data are gotten from operation CRM systems which helps to improve the workflow in organizations.
You can learn more about CRM applications here https://brainly.com/question/18801662
#SPJ1