Respuesta :
With the critical incident method, the supervisor keeps a log of positive and negative examples of a subordinate's work-related behavior.
The critical incident method or the critical incident technique is used to keep a record of analysis of a subordinate's behavior while they are on the clock and highlight instances in which they performed well and situations in which they could have done better.
The critical incident method follows these steps:
- Review incidents
- Collect facts
- Analyze data
- Determine outcomes
- Evaluate solutions
In the Critical incident method, the supervisor gives a detailed commentary of any incident that may have occurred. It is a performance appraisal tool that helps identify subordinates’ skills, knowledge and competency. It helps highlight both positive and negative behavioral patterns and can be used to avoid catastrophic incidents. The critical incident method is used to organize tasks and ensure completion of delegated duties.
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