'The difference between the service promised by a retailer and the service actually delivered is known as the delivery gap.
The service delivery gap is the discrepancy between the service's actual delivery and the policies and standards that govern it. There are several causes for this gap, including: Inadequate human resources practices, Lack of employee product expertise and inability to balance supply and demand.
The most significant disparity is with the client, and in an ideal world, the expectation and perception of the customer would be nearly similar. Delivering an excellent service for a particular product should be based on a thorough understanding of the target market in a customer-oriented strategy. The greatest strategy to reduce the gap might be to understand client demands and expectations.
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