The power base that is most strongly and consistently linked to member satisfaction with the person wielding power is expert power. You gain expert power when you demonstrate a high level of knowledge or skill that people around you see, need, and want. They will likely come to you for advice and want to follow your lead. Unlike power which depends on your formal status, skills are personal to you.
Expert power is the ability of an employee, regardless of seniority, to demonstrate expertise in a subject or situation. For example, if no one else in the department knows how to run a specific software program and a specific employee does, that employee has expert power in that situation. Expertise can help a department diversify its overall skill set, allowing the department to handle a wide variety of challenges and projects.
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