Franz was a warmhearted and caring man who took on the role of Alex's father. He has sympathy because of his kind characteristics and the fact that he was lonely after losing his beloved family.
This means that both empathy and sympathy deal with emotions. However, there's one big difference between empathy and sympathy. Empathy involves feeling what someone else feels, while sympathy doesn't. Sympathy instead involves understanding someone else's emotions but from your own perspective.
It is possible to stop loving someone. The love, as you feel it now, will change. Different people serve different purposes in your life. You can be grateful for the time you shared with this person and deeply care about them, then also move on romantically and stop loving them in the way you once did.
This is not to say that sympathy is bad, but it is unhealthy to attempt purposefully to gain sympathy from others. Intentionally looking for sympathy may play out as engaging in risky behaviors, indulging in situations you know are unhealthy, and can even lead to you causing harm to yourself.
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