Satisfied customers buy again and tell others about their good experiences. Customer satisfaction based on Customer Expectations
Customer satisfaction is a metric that measures a company's customers' level of satisfaction with its goods, services, and capabilities. Information about customer satisfaction, such as surveys and ratings, can assist a business in deciding how best to adjust or improve its goods and services.
Customer satisfaction is a metric used to assess how effectively a company's goods or services live up to consumer expectations. It's one of the most significant predictors of consumer loyalty and purchasing intentions. As a result, it aids in forecasting corporate revenue and growth.
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