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you are the account manager for an internet service provider. a customer contacts you and complains that their recent billing statement was incorrect. after looking over the statement, you determine that the customer is in error. what should you do before writing your message? check all that apply

Respuesta :

Predict the receiver's reaction: During the prewriting stage of the writing process, you must examine the bad news, predict the receiver's reaction, and adjust your message accordingly.

What are the ethical implications of using the indirect method?

When using the indirect technique, be careful not to minimize the audience's concerns, obscure the bad news, or even trick them into thinking you're giving them good news. Remember that the goal of the indirect approach is to soften the blow rather than to avoid it.

When a problem arises, what should you do first?

Step 1: To recognize and categorize the issue.

Step 2: Come up with potential answers.

Step 3: is to weigh your options.

Step 4: Select a course of action.

Step 5: Put the answer into action.

Step 6: Assess the result.

To Know more about audience's, visit:

brainly.com/question/1802560

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